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Contact Center Technology Services
Consulting
Development & Testing
Consulting
Contact center technology consulting services play a crucial role in helping organizations optimize their customer service operations and enhance overall customer experience. Our focus is providing guidance and expertise on selecting, implementing, and optimizing the use of various technologies within a contact center environment.
Support
Development & Testing
Consulting
Offering technology support for contact centers involves ensuring that the systems and tools in use are functioning optimally to support efficient and effective customer interactions. Our goal is quick resolution of technical issues, ensuring system reliability, and supporting the overall efficiency of the contact center operations. We se
Offering technology support for contact centers involves ensuring that the systems and tools in use are functioning optimally to support efficient and effective customer interactions. Our goal is quick resolution of technical issues, ensuring system reliability, and supporting the overall efficiency of the contact center operations. We serve as a liaison between the contact center and technology vendors. Coordinate with vendors to resolve issues, request support, and implement upgrades.
Development & Testing
Development & Testing
Development & Testing
IVR scripting, Voice Self Service, Skills based Call Routing, integration with the database, CRM and other contact center tools are integral part of Contact Center system. We work closely with the client in requirement gathering, system architecture, Scripting and Prompts, Omnichannel integration, personalization, Natural language Unders
IVR scripting, Voice Self Service, Skills based Call Routing, integration with the database, CRM and other contact center tools are integral part of Contact Center system. We work closely with the client in requirement gathering, system architecture, Scripting and Prompts, Omnichannel integration, personalization, Natural language Understating (NLU), Analytics, Reporting Security, compliance, Testing and Deployment.